Refund policy

Return policy

Thank you for choosing Football Custom for your purchase.

We guarantee that all products undergo strict inspection by our quality control team before shipment. If you need after-sales service, please contact us via email: support@footballcustom.com
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We will get back to you within 24 hours after you send us an email requesting a return.

90-Day Money-Back Guarantee & 90-Day Return Policy

We offer a 90-day money-back guarantee. If you are not satisfied with the product and it is unopened, you can return the product to us for a full refund.

Refunds will be issued to your original payment method. The return shipping cost shall be borne by the buyer.

Return/Exchange Timeframe: 90 working days

Whether it is a return or exchange, the relevant shipping costs shall be borne by the buyer.

180-Day Warranty Policy

We also provide a 180-day warranty (calculated from the date of receipt of the product), covering any possible defects in materials and workmanship.

IMPORTANT NOTE

For health and hygiene reasons, we cannot offer a refund or exchange if the product has been opened, worn, or used and there are no quality problems.

To request a return, please contact our customer support team first (Email: support@footballcustom.com . After the return is approved by the customer service, we will provide you with specific return instructions.

Incorrect Product Ordered

If you change your mind or realize you ordered an incorrect product after placing the order, please contact our customer service immediately (Email: support@footballcustom.com ).

Before the product is shipped, we can assist you in modifying the order information or canceling the order; once the product is shipped, the order cannot be modified or canceled.

Order Cancellations Policy

Less than 24 hours after ordering (not yet in production): 5% cancellation fee
24 hours or more after ordering (product in production): 25% cancellation fee
3 days or more after ordering (production completed): 50% cancellation fee
Once shipped: Cancellation not allowed

Incorrect Product Received

If the product has been shipped but you find that the received product is incorrect, you can apply for a refund in the following two ways:

Reject the package directly upon delivery and mark it as "Return to Sender (RTS)"
Contact customer service within 48 hours after receiving the package, and we will guide you through the return process

Product Not Received

If you have not received the product at all or the product is lost in transit, please contact our customer service (Email: support@footballcustom.com ).

We will immediately verify the situation with the logistics carrier and arrange for a replacement or full refund for you as soon as possible.

Product Damaged or Faulty

If you receive a damaged or faulty product, please contact our customer service (Email: support@footballcustom.com ) and clearly detail the issues you are experiencing.

We will arrange for a replacement or refund at our discretion based on the actual situation.

At the same time, you need to return the faulty product, all accessories and the original packaging.

IMPORTANT

For damaged or faulty products, you need to provide relevant videos or photos as proof.

If you refuse to provide or fail to provide proof of product damage/malfunction, the return request will be deemed as "buyer's remorse", and you shall bear the relevant return costs alone. You will also be required to pay a 15% restocking fee plus any shipping fees paid by the seller.

No exceptions: When a buyer claims that a product is defective/damaged, valid proof must be provided before returning the product. Submit images/videos for your return request using the Contact Us form.

Any Other Return Request

If you need help with any other return-related issues, you can contact our customer service at any time (Email:support@footballcustom.com ), and we will be happy to answer your questions.